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Reputation Management Services

Reputation Management Services for Cosmetic Surgeons

Your online reputation shapes how prospective patients view you long before you ever have a chance to make contact.

According to PubMed Central, “95% of plastic surgery patients have used the internet as a source of information about their surgeons.”

That’s why when thinking about how to attract new patients to your practice, it’s more important now than ever before to make sure the first touchpoint is a positive one.

That’s where we can help you.

Our Methodology

Managing online reputation for cosmetic doctors is especially challenging given the importance of respecting patient privacy. Our experts are trained on client relation best-practices specifically within this unique context. 

We carefully track every online touchpoint a patient could have with your business, including:

  • Google Reviews
  • Yelp
  • Conversations on forums like Reddit and Facebook groups 
  • Industry review websites like RealSelf and Healthgrades

We reply to positive and negative reviews based on your specifications, giving you the peace of mind that your practice name is being shown in the best light possible across the internet.

FAQ

We approach negative reviews with a strict commitment to medical ethics, professionalism, and full HIPAA compliance. 

We never disclose, confirm, or imply patient relationships in public responses. Instead, we craft:

  • Calm, respectful replies to patient reviews
  • Acknowledge the concern at a high level and build trust 
  • Reinforce the doctor’s commitment to patient care
  • Invite the reviewer to continue the conversation privately through more appropriate channels if necessary

We also engage in proactive online reputation management protection strategies with search engine optimization, ensuring positive messages come up well ahead of negative ones when people search for your name.

Yes, improving your visibility for branded searches is a core part of our reputation management strategy.

When potential patients search for your name or practice, our SEO experts work to ensure they find accurate, positive, and current information about your services and expertise. 

Our approach involves creating and optimizing authoritative content across multiple platforms:

  • Your website
  • Professional profiles
  • Social media channels
  • Medical directories

Unlike most businesses, cosmetic surgeons operate under strict HIPAA regulations that govern how you can respond to patient feedback.

Our customer relations specialists have a deeper understanding of how to:

  • Navigate state medical board advertising restrictions
  • Adhere to FTC guidelines 
  • Showcase content like before and after photos in a HIPAA-compliant fashion

Our specialized knowledge of the cosmetic surgery landscape allows us to build reputation strategies that address factors unique to the medical profession while positioning your practice as trustworthy and accomplished.

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